FAQ
1. What exactly is Nyuza, and why did it appear on my checkout?
Nyuza is the engine behind that smooth checkout you just used. Think of it as the quiet engine powering your favorite merchants, helping them take orders, manage payments, and keep things moving with less drama. You’re seeing us because the business you’re buying from uses Nyuza to make your shopping experience faster and far more organized.
2. Do I need a Nyuza account to complete my purchase?
Nope. You can check out and go on with your day.
But… having an account makes life easier. You get one-tap reorders, saved delivery spots, and a clean record of all your past purchases across multiple merchants. It’s like having your own little shopping diary, minus the emotional damage.
3. Is Nyuza an online shop? Are you people secretly selling things?
Not at all. We don’t sell anything, not even a biro.
We’re simply the backstage crew making sure the business you’re buying from looks good, acts professional, and gives you a smooth experience. You deal with the merchant; we just keep everything tidy in the background
4. How does Nyuza protect my personal and payment details?
We take your privacy seriously, the same way Kenyans guard their Mpesa PINs.
Nyuza uses bank-grade security, follows Kenyan data rules, and only shares the exact info a merchant needs to fulfil your order. No extra leakage, no funny business.
5. Why should I trust Nyuza?
Because hundreds of Kenyan merchants already trust us to run their daily operations.
We are compliant with local laws, built locally, and designed specifically for real Kenyan business environments; from gas sellers and salons to boutique shops and service providers. We exist to make things work smoothly for both you and the merchant.
6. What extra convenience do I get by using Nyuza regularly?Title
A lot, honestly.
Every time you buy from a Nyuza merchant, your history stays neatly organized. So next time you need the same gas cylinder, the same water refill, the same hair appointment, or even the same pair of socks for your significant other, you don’t start from zero. You just tap, confirm, and boom... life moves.
7. Does Nyuza handle the delivery or the rider?
Deliveries still belong to the merchant. But Nyuza connects everything so it feels seamless:
- Update your instructions
- Get notifications in real time
It’s basically delivery, but with fewer “uko wapi?” calls.
8. If something goes wrong with my order, who do I shout at; Nyuza or the merchant?
Start with the merchant as they own the sale. But Nyuza gives them tools to respond quickly, track your issue, and resolve things without going in circles. So you still get a proper, traceable response instead of “Let me call my guy.”
9. How do businesses benefit from using Nyuza?
Merchants get an entire operations suite:
- Faster, cleaner checkout
- Tools to grow repeat customers
- Customer segmentation + retargeting
- Partial payments and lipa-pole-pole
- Split payments among multiple people
- Inventory + order management
- Reputation scoring
We basically improve the business side so your buying side becomes easier.
10. What’s coming next on Nyuza?
We’re building an ecosystem where everything works together:
- Discover new merchants
- Manage subscriptions
- Smart reorder suggestions
- Rewards
- More payment options
- Richer delivery experiences
We want to become the place where Kenyan everyday commerce connects; simply, reliably, and with less stress.